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In a Mood? Call Center Agents Can Tell

Posted in 感情分析, 新技術 by shiro on 2013年10月14日

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In a Mood? Call Center Agents Can Tell | NYTimes.com

これってウソ発見器の音声版? 材料になったジョブズ発言の方がオモシロい・・・

But now, new techniques in computational voice analysis are promising to help machines identify when smiley-sounding phrases like Mr. Jobs’s belie frustration and grief within. Although the software is still in its early phases, developers like Beyond Verbal, a start-up in Tel Aviv, are offering the nascent technology as a deeper approach for call centers and other customer services that seek to read and respond to consumers’ emotions in real time. The company says its software can detect 400 variations of different moods.

Jobs talks about the iPad | YouTube